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Quality in Electromechanical Distribution, The Marine Air Way
December 9, 2009
When your customers are satisfied, your business relationships thrive. This has been proven true throughout the history of commerce. Customer satisfaction, however, is an increasingly complex issue. It is no longer enough to develop strong relationships with individuals. Many business customers now measure satisfaction at the organizational level using documented Quality Management Systems. These are objective, statistically based, and don’t care how pleasant your salespeople are.